JOHANNESBURG
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Frequently Asked Questions

Do I have to pay to access this site or use Mall vouchers?

The Mall and all the vouchers and discounts available on it are FREE. 

How do I get a voucher?

The Mall makes getting vouchers a very simple process. In order to get a voucher, you simply need to:

  • Find the Partner / brand / retail outlet that you would like a voucher for and click on their logo to visit their microsite
  • Find the offer you are looking for, and click on the ‘Get Voucher’ button to have a voucher generated, which you can print
  • Some Partners allow for SMS vouchers to be sent to your phone, so if you would prefer an SMS voucher to a paper-based one, click on the ‘SMS Voucher’ button to have the voucher sent to your mobile phone
  • In some instances, you won’t need to get a physical voucher and by clicking on the ‘Contact me’ button, a representative from the partner will be alerted via mail to contact you directly, to discuss their product and service, and arrange your subscription
  • There are also ‘Visit site’ and ‘Book flight’ buttons for certain Partners, which will take you to a new site or page to redeem your benefit

What do I do if I am having trouble printing a voucher?

If you are having trouble printing vouchers, simply click on the ‘Can’t print voucher’ link under the special offer you are interested in, and you will be able to print the same voucher in a different format, which will in all likelihood, solve your problem. If your problem still persists, simply click on the ‘Report issue’ link and we will investigate it for you.

How do I find a Partner’s contact details?

Once you are on a Partner's microsite, you can find their contact details by clicking on the telephone tab (the tab with a picture of a phone on it) above their special offers and their contact details will be displayed.

How do I redeem / claim my voucher?

To redeem your voucher, please click on the ‘* See redemption details’ button located at the bottom of the special offer you are interested in, and you will get specific instructions for the offer. In general however, you need to present an original voucher (each voucher has a unique serial number) along with your driver’s license or ID book at the store / outlet in question to gain access to the special offer/ discount.

With so many cool competitions to enter, how will I know when I have won a prize on the Mall?

All winners are notified via email. 

How do I change my profile details like mobile number, work number etc…?

Simply click on the ‘My Profile’ link at the bottom of the Mall and you will be able to update your profile.

How can I suggest a new Partner / brand I would like to see on the Mall?

Click on the ‘Contact Us’ link at the top or bottom of the Mall, select ‘Suggest a Partner’ under Feedback and fill in as much detail as possible (including any contacts you might have for the Partner) and we will look in to getting them added to the Mall.

How do I access the Mall on my mobile phone?

Click on the ‘Mobile Mall’ link at the bottom of the Mall and you will find detailed instructions.

Can any of my family members or friends use my vouchers?

Each of your vouchers are in your name, however, you can give someone you care about access to the Mall, by giving them a Guest Pass for FREE.

How do I create a Guest Pass so that someone I know can also benefit from all the great deals found on the Mall?

Click on the 'My Profile' link at the bottom of the Mall and you will find detailed instructions on how to add a guest user for free.

Do I need any points or credits to redeem these offers?

The Mall is all about the rewards and there are no points or credits needed when redeeming your voucher, request the voucher you want and enjoy the rewards straight away.

When will my vouchers be topped up so I can carry on redeeming these amazing deals?

At the start of each week your vouchers will be reset allowing you to carry on enjoying all the great deals found on the Mall.

What is the ‘catch’? This all seems too good to be true!

There is no catch! The Mall is all about instant gratification – you want a great deal, you can get it now! Get your vouchers and hit the shops / shop online! There is no cost to you, and no limits to your savings!

Do you have a query, question or comment you need help with?

Get in touch with us on support@randgo.com and we will contact you within 24 business hours of receiving your request.